If you’re seeing an Access Restricted message when trying to open content, it usually means your account doesn’t have the right permissions yet. Here are two common reasons and how to fix them:

You need to be added to your school’s subscription (something longer here as an example)

If your school manages your access, your account must be added to their subscription before you can use the platform.

What to do:

• Contact your school administrator or IT lead.
• Ask them to confirm that your email address is listed as an active user on the subscription.

Once you’ve been added, try signing out and back in again.

You may be coming from a publisher platform (something longer here as an example)

You may be coming from a publisher platform (something longer here as an example)

You may be coming from a publisher platform (something longer here as an example)

If you arrived here through a publisher platform (for example, by clicking from another app or learning portal), please note that Pomegranate is a separate application.

Your account here is independent and must be set up separately.

What to do:

• Go to our main login page and create an account using your school email.
• Or, if your school admin has already set it up, sign in using the same credentials they provided.
• Make sure your school admin has added you as an active user on the subscription.